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Student Services Assistant I/II - Academic Standards & Operations
Records & Registration - HREC
Full-Time Staff

The Student Services Assistant – Academic Standards & Operations is responsible for providing comprehensive assistance to students and the college community in all aspects of the enrollment process.  This includes providing excellent customer service to students and staff at the counter, via telephone, postal mail, and using electronic methods.  In addition, the Student Services Assistant – Academic Standards & Operations prepares student petitions for review by the Committee on Academic Standards, oversees front counter operations as scheduled and provides back-up assistance with the enrollment verification process and imaging of documents.

  • Prepare student petitions for review by the Committee on Academic Standards including performing research and communication with academic departments and students as needed.  Submit results of the committee decision into the student information system, record approved substitutions and/or waivers in the student’s program for degree audit/student planning and communicate results to the student. Prepare data for committee annual report and provide additional clerical support to the committee.  Participate in weekly meetings and the valedictorian process as needed.
  • Provide comprehensive customer service at the counter and supervise front counter operations and associated staff as scheduled. Provide periodic supervision and management of evening and Saturday operations.  Assist with promotion and logistics for college and department registration events.
  • Assist in providing timely, concise, and accurate responses to general office inquiries received via Records office email, fax, and telephone. Process large volumes of data, including registration forms, student demographic and program of study updates, and other records functions in a timely and confidential manner.
  • Provide assistance with processing student enrollment verification requests.  Provide assistance with the imaging of documents into the document management system and linking them to the appropriate record in the student information systems.
  • Participate in preparation for Commencement planning and setup and provide assistance and guidance to students, volunteers, and guests during the Commencement ceremony.


  • High school diploma or GED
  • A minimum of one (1) year of experience working effectively in a high volume, fast-paced environment with minimal supervision and with utmost attention to accuracy, details, and deadlines.
  • Good computer skills including knowledge of word processing, spreadsheets, and data entry in large relational databases.
  • Effective oral, written, and interpersonal communication skills required. Ability to deal tactfully and effectively with students, faculty, staff, and the public.
  • Ability to maintain the confidentiality of student records and working knowledge and ability to interpret the Family Educational Rights and Privacy Act regulations.
  • Good critical thinking and problem solving skills.
  • Effective customer service skills.
  • Associate degree preferred.
  • Experience interpreting academic regulations.
  • Experience using Ellucian Colleague student information system.
Mon-Thurs 10am-6pm; Fri 8:30am-4:30pm; January and August until 7pm; Occasional Saturday 9am-1pm
Cover Letter, Resume/Curriculum Vitae
Anne Arundel Community College is an Equal Opportunity Employer. 
As a condition of employment and in connection with your employment application process, Anne Arundel Community College shall conduct a background check on all candidates selected for employment. The information contained in such background reports shall be used for job relevant employment purposes. All offers of employment are contingent upon the favorable results of a background check screening.
While we appreciate your interest in employment with Anne Arundel Community College, we regret that we are unable to sponsor employment Visas for job applicants at this time.
College Statement on Diversity
Anne Arundel Community College (AACC) has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. Established in 1961, AACC is a fully-accredited, public two-year institution that offers national and regional studies that can lead to a degree or certificate, industry credential, transfer to a four-year institution, or career enhancement, personal enrichment and lifelong learning. AACC is committed to supporting and sustaining a diverse and inclusive educational environment with learning as our central mission. Diversity is not merely a goal but a value that is embedded throughout the institution in multiple areas including (but not limited to): learning, teaching, student development, institutional functioning, and engagement in partnerships with the local and global community.
•AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace.