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Job Details
Technical Call Center Representative

Answer telephone calls, e-mails, and walk-in requests from college community members concerning problems related to the following: - Online account management - E-mail - PC hardware - Software - Network - Telephone system - Audiovisual

Provide courteous basic first level support. Open and track tickets in the service database systems. Using automated software along with interrogative methods, work with the customer over the telephone to isolate and diagnose the problem if possible, based on defined procedural scripts as well as utilizing the Knowledge Base tool. Work with Desktop Support Level 1 team and AV team to provide troubleshooting.

High school diploma or equivalency required. 

Minimum of one year experience in a call center environment preferred. 

Ability to work with minimal supervision in a high volume, fast-paced environment. 

Demonstrated capacity for an attention to details and deadlines.

20-25 hours per week, days, evenings, & weekends

To apply please send cover letter and resume to



Anne Arundel Community College is an Equal Opportunity Employer. 
As a condition of employment and in connection with your employment application process, Anne Arundel Community College shall conduct a background check on all candidates selected for employment. The information contained in such background reports shall be used for job relevant employment purposes. All offers of employment are contingent upon the favorable results of a background check screening.
While we appreciate your interest in employment with Anne Arundel Community College, we regret that we are unable to sponsor employment Visas for job applicants at this time.
College Statement on Diversity
Anne Arundel Community College (AACC) has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. Established in 1961, AACC is a fully-accredited, public two-year institution that offers national and regional studies that can lead to a degree or certificate, industry credential, transfer to a four-year institution, or career enhancement, personal enrichment and lifelong learning. AACC is committed to supporting and sustaining a diverse and inclusive educational environment with learning as our central mission. Diversity is not merely a goal but a value that is embedded throughout the institution in multiple areas including (but not limited to): learning, teaching, student development, institutional functioning, and engagement in partnerships with the local and global community.
•AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace.